A Case for Action Mapping Training Methodology for EHR Training
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Implementing an Electronic Health Record (EHR) system is a complex process that requires effective training to ensure staff can use the system efficiently and accurately. Traditional training methods often fall short in preparing employees for real-world application. This is where Action Mapping, a goal-driven instructional design model, comes into play. In this blog, we’ll explore how Action Mapping can revolutionize EHR training by connecting learning content to real on-the-job issues through a four-step methodology.
What is Action Mapping?
Action Mapping is a performance-based training design model developed by Cathy Moore. It focuses on identifying and addressing the specific actions that employees need to perform their jobs effectively. Unlike traditional training methods that often emphasize information delivery, Action Mapping connects learning content directly to job performance, ensuring that training is relevant, practical, and impactful.
The 4-Step Goal-Driven Instructional Design Model
1. Identify the Business Goal
Define Clear Objectives
The first step in Action Mapping is to identify the business goal that the training aims to achieve. This involves collaborating with stakeholders to understand the specific outcomes they expect from the training. For EHR training, a business goal might be to reduce data entry errors, improve patient care documentation, or enhance overall system utilization.
Align Training with Business Objectives
By clearly defining the business goal, you can ensure that the training is aligned with the organization’s strategic objectives. This alignment is crucial for demonstrating the value of the training and gaining buy-in from stakeholders.
2. Identify What Employees Need to Do
Focus on Actions, Not Information
Once the business goal is established, the next step is to identify the specific actions that employees need to take to achieve that goal. This step shifts the focus from what employees need to know to what they need to do. For instance, in the context of EHR training, the necessary actions might include accurately entering patient data, generating reports, or using specific features of the EHR system.
Create Actionable Learning Objectives
By focusing on actions, you can create learning objectives that are directly tied to job performance. This approach ensures that the training is practical and relevant, addressing the real-world challenges that employees face.
3. Design Realistic Practice Activities
Simulate Real-World Scenarios
The third step involves designing practice activities that simulate real-world scenarios. These activities should be realistic and reflect the actual tasks that employees perform on the job. For EHR training, this might include role-playing exercises, interactive simulations, or case studies that require employees to use the EHR system in a way that mirrors their day-to-day responsibilities.
Reinforce Learning Through Practice
Realistic practice activities allow employees to apply what they’ve learned in a controlled environment, reinforcing their skills and building confidence. This hands-on approach helps to bridge the gap between training and job performance, ensuring that employees are well-prepared to use the EHR system effectively.
4. Provide Feedback and Support
Offer Immediate and Constructive Feedback
The final step in the Action Mapping model is to provide feedback and support to learners. Immediate, constructive feedback helps employees understand what they’re doing well and where they need to improve. For EHR training, this might involve real-time feedback during practice activities or follow-up assessments to gauge progress.
Ensure Continuous Support
Ongoing support is also crucial for reinforcing learning and addressing any challenges that arise post-training. This support can come in the form of refresher courses, on-the-job coaching, or access to resources such as user guides and help desks.
Benefits of Action Mapping for EHR Training
Relevance and Engagement
Action Mapping makes training more relevant and engaging by focusing on real-world actions and practical application. This relevance increases learner engagement and motivation, leading to better retention and application of skills.
Improved Job Performance
By connecting training to specific job actions, Action Mapping helps to improve overall job performance. Employees are better equipped to perform their duties accurately and efficiently, reducing errors and enhancing productivity.
Measurable Results
The goal-driven nature of Action Mapping allows organizations to measure the impact of training more effectively. By linking training objectives to business goals, you can track improvements in key performance indicators (KPIs) and demonstrate the value of the training program.
Conclusion
Action Mapping is a powerful instructional design model that can transform EHR training by connecting learning content to real on-the-job issues. By following the four-step methodology—identifying the business goal, focusing on employee actions, designing realistic practice activities, and providing feedback and support—you can create training programs that are practical, relevant, and impactful. This approach not only enhances the effectiveness of EHR training but also improves overall job performance and organizational efficiency.
Interested in optimizing your EHR training program? Contact us today to learn how our Action Mapping-based approach can help your organization achieve its training goals.
